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- Canon Printer Showing as Offline on Mac? Here’s How to Resolve It
Canon Printer Showing as Offline on Mac? Here’s How to Resolve It
Updated by Mills Stanley
If your Canon printer is showing as offline on your Mac, it can be a frustrating issue that prevents you from printing important documents. Fortunately, this problem can often be resolved with some straightforward troubleshooting steps. This guide will walk you through various methods to get your Canon printer back online and functioning properly.
1. Check Printer and Connection
1.1 Ensure the Printer is Powered On
- Power On:
- Make sure your Canon printer is turned on. Check if the power indicator light is illuminated.
- Check Display:
- If your printer has a display panel, ensure there are no error messages or warnings that might indicate a problem.
1.2 Verify Physical Connections
- Inspect Cables:
- If you’re using a wired connection, ensure that the USB cable is securely connected to both the printer and your Mac.
- Check Wireless Connection:
- For wireless printers, ensure that your printer is connected to the same WiFi network as your Mac. Verify the WiFi indicator on the printer.
2. Check Printer Status on Mac
2.1 Open Printers & Scanners Settings
- Access System Preferences:
- On your Mac, click the Apple menu and select
System Preferences
.
- On your Mac, click the Apple menu and select
- Navigate to Printers & Scanners:
- Click on
Printers & Scanners
to view the list of printers connected to your Mac.
- Click on
2.2 Verify Printer Status
- Select Your Printer:
- Locate your Canon printer in the list and click on it to view its status.
- Check Status:
- If the status shows as
Offline
, proceed with the following steps to troubleshoot.
- If the status shows as
3. Restart Devices
3.1 Restart Your Mac
- Close Applications:
- Save your work and close any open applications.
- Restart:
- Click on the Apple menu and select
Restart
. This can help resolve any temporary system issues that might be causing the printer to appear offline.
- Click on the Apple menu and select
3.2 Restart the Printer
- Turn Off:
- Turn off your Canon printer and unplug it from the power source.
- Wait:
- Wait for about 30 seconds before plugging the printer back in and turning it on.
4. Reset Printer Settings
4.1 Reset Printing System
- Access Printers & Scanners Settings:
- Go to
System Preferences
>Printers & Scanners
.
- Go to
- Right-Click on Printer List:
- Right-click (or Control-click) in the printer list and select
Reset printing system
.
- Right-click (or Control-click) in the printer list and select
- Confirm Reset:
- Confirm the reset by clicking
Reset
in the prompt that appears. This will remove all printers from the list and reset the printing system.
- Confirm the reset by clicking
- Re-add the Printer:
- After resetting, click the
+
button to re-add your Canon printer. Select it from the list and follow the on-screen instructions to complete the setup.
- After resetting, click the
5. Update or Reinstall Printer Drivers
5.1 Check for Driver Updates
- Visit Canon’s Support Website:
- Go to the Canon Support website and search for your printer model.
- Download Drivers:
- Download the latest drivers and software for macOS. Ensure compatibility with your version of macOS.
5.2 Reinstall Drivers
- Uninstall Existing Drivers:
- If the printer is still showing as offline, uninstall the current printer drivers from
System Preferences
>Printers & Scanners
.
- If the printer is still showing as offline, uninstall the current printer drivers from
- Install New Drivers:
- Install the drivers you downloaded from the Canon website. Follow the installation instructions and restart your Mac if prompted.
6. Check for Network Issues
6.1 Verify Network Settings
- Check WiFi Network:
- Ensure that your printer and Mac are connected to the same WiFi network. On your printer’s display, verify the network settings.
- Reconnect to Network:
- If needed, reconnect your printer to the WiFi network by accessing the network settings on the printer and selecting your network.
6.2 Troubleshoot Network Issues
- Restart Router:
- Restart your WiFi router by unplugging it, waiting for 30 seconds, and then plugging it back in.
- Check Network Strength:
- Ensure that your printer is within range of the WiFi signal and that there are no obstructions affecting connectivity.
7. Contact Canon Support
7.1 When to Seek Help
- Persistent Issues:
- If the Canon printer continues to show as offline despite following all troubleshooting steps, it may be necessary to seek professional assistance.
- Canon Support Resources:
- Visit the Canon Support website for additional troubleshooting guides or contact Canon customer support for further assistance.
7.2 Provide Detailed Information
- Gather Details:
- When contacting support, provide details about your printer model, macOS version, and any error messages you have encountered.
- Follow Guidance:
- Follow the guidance provided by Canon support representatives to resolve the issue.
Conclusion
A Canon printer showing as offline on a Mac can be resolved through a series of troubleshooting steps that address common issues with connections, settings, and drivers. By following this guide, you can diagnose and fix the problem, ensuring that your printer is back online and ready to print. If all else fails, contacting Canon support for expert assistance can help resolve persistent issues and get your printer functioning properly again.