Solving Brother Printer Error Code 35: Paper Jam and Mechanical Fixes

Mills Stanley Updated by Mills Stanley

Brother Printer Support

Brother printers are renowned for their efficiency and reliability, but even the best machines can occasionally encounter errors. One such issue is Error Code 35, which generally signals a mechanical or paper feed problem. This guide provides an in-depth look at what Error Code 35 means, its common causes, and detailed steps to troubleshoot and resolve the issue.

What is Brother Printer Error Code 35?

Brother Printer Error Code 35 is a general error that usually points to a problem with the paper feed mechanism or an obstruction within the printer. When this error occurs, the printer may display a message on its LCD screen indicating "Paper Jam" or "Machine Error 35." This issue prevents the printer from performing tasks such as printing, scanning, or copying, as it typically blocks or jams the paper path.

Understanding Error Code 35 is crucial for resolving it effectively. The error can result from various issues, including paper jams, foreign objects inside the printer, misaligned paper, or mechanical faults.

Common Causes of Brother Printer Error Code 35

To effectively address Error Code 35, it's important to identify its root causes. Here are some common issues that could trigger this error:

  1. Paper Jam: The most frequent cause of Error Code 35 is a paper jam. This can occur in the paper tray, inside the printer's rollers, or near the output area.
  2. Foreign Objects: Small objects like paper clips, torn paper pieces, or debris can obstruct the printer’s internal components and trigger the error.
  3. Misaligned Paper Feed: If paper is loaded improperly or if multiple sheets are fed at once, it can cause a jam, leading to Error Code 35.
  4. Defective or Dirty Sensors: The printer uses sensors to detect paper presence and movement. If these sensors are dirty or malfunctioning, they may incorrectly report a jam.
  5. Mechanical Damage: Damage to internal components like paper feed rollers or gears can disrupt the paper movement, resulting in Error Code 35.
  6. Overloaded Paper Tray: Excessive paper in the tray can cause feeding issues and jams, which may lead to Error Code 35.

Step-by-Step Troubleshooting for Brother Printer Error Code 35

Follow these steps to diagnose and fix Brother Printer Error Code 35:

1. Power Off and Unplug the Printer

Before beginning any troubleshooting, ensure your printer is turned off and unplugged from the power source to prevent electrical damage or injury.

  • Turn off the printer by pressing the power button.
  • Unplug the power cord from the electrical outlet.
  • Wait a few minutes before proceeding with the next steps.
2. Check for Paper Jams

Paper jams are the most common cause of Error Code 35. Inspect your printer for any jammed paper or obstructions.

  • Remove the paper tray and check for any stuck paper.
  • Carefully remove any jammed paper by pulling it slowly to avoid tearing.
  • Open the printer’s top cover and inspect the inside for paper caught in the rollers or other moving parts.
  • Remove any torn pieces of paper using tweezers or a similar tool.
  • Close the paper tray and top cover after clearing the jam.
3. Inspect for Foreign Objects

Foreign objects inside the printer can also trigger Error Code 35. Check for and remove any obstructions.

  • Open the front cover, rear cover, and output area of the printer.
  • Look for any foreign objects, such as paper clips, staples, or small debris.
  • Carefully remove any objects you find.

Once the foreign objects are removed, close all covers and check if the error persists.

4. Verify Proper Paper Loading

Improperly loaded paper can cause frequent jams. Ensure your paper is correctly aligned and not overloaded.

  • Remove the paper tray and check the paper stack for any issues.
  • Align the paper with the guides and ensure it is not bent or curled.
  • Do not overload the paper tray; keep the paper stack below the tray’s maximum load line.
  • Reload the paper tray and ensure it is correctly seated in the printer.
5. Clean the Paper Feed Rollers

Dirty or worn paper feed rollers can contribute to feeding issues and Error Code 35. Cleaning these rollers may resolve the problem.

  • Turn off the printer and unplug it from the power source.
  • Open the front cover and locate the paper feed rollers.
  • Use a clean, lint-free cloth dampened with water or isopropyl alcohol to wipe the rollers.
  • Rotate the rollers manually to clean their entire surface.
  • Allow the rollers to dry for a few minutes before closing the cover and turning the printer back on.
6. Reset the Printer

A printer reset can clear residual error messages and resolve issues related to Error Code 35.

  • Press and hold the Power button for about 10 seconds to perform a soft reset.
  • If the error remains, unplug the printer, wait for a minute, and plug it back in for a hard reset.

After resetting the printer, check if the error message has been cleared.

7. Check for Firmware Updates

Outdated firmware can cause various printer errors. Ensure your Brother printer's firmware is up to date.

  • Visit the Brother Support page on their official website.
  • Enter your printer model and download any available firmware updates.
  • Follow the instructions to update the firmware.
8. Contact Brother Support

If none of the above steps resolve Error Code 35, you may need professional assistance. Contact Brother’s customer support for further help.

  • Call the Brother support hotline or visit their official website for contact options.
  • Provide your printer’s model number and a detailed description of the issue.
  • Brother’s support team may guide you through additional troubleshooting steps or suggest sending the printer for repair.

Preventing Future Error Code 35 Issues

To avoid encountering Error Code 35 in the future, consider the following preventive measures:

  1. Regular Maintenance: Clean the paper feed rollers and internal components regularly to prevent dust and debris buildup.
  2. Proper Paper Handling: Use high-quality paper and ensure it is loaded correctly in the tray. Avoid overloading the paper tray.
  3. Monitor Paper Quality: Avoid using wrinkled or curled paper, as it can lead to jams.
  4. Keep the Printer Area Clean: Maintain a clean environment around your printer to minimize dust and debris.
  5. Regular Firmware Updates: Keep your printer’s firmware updated to ensure compatibility and fix known issues.

Conclusion

Brother Printer Error Code 35 typically indicates a paper jam or obstruction within the printer. By following the troubleshooting steps outlined above, you can identify and resolve the issue, ensuring your printer operates smoothly. Regular maintenance and proper handling can help prevent future occurrences of this error. If troubleshooting doesn’t resolve the problem, contacting Brother’s customer support for professional assistance is the best course of action.

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