How To Fix Epson Printer Error Code 0x97 | Complete Guide

Mills Stanley Updated by Mills Stanley

Epson Printer Error Code 0x97 is a common hardware issue that can occur due to various reasons, including motherboard failure, internal component malfunctions, or other hardware-related problems. This guide provides an in-depth approach to diagnosing and resolving Error Code 0x97 on your Epson printer.

Understanding Epson Printer Error Code 0x97

Error Code 0x97 typically indicates a critical hardware issue that requires immediate attention. This error can prevent the printer from functioning correctly and often occurs unexpectedly. Common symptoms include:

  • The printer stops printing abruptly.
  • The printer displays the 0x97 error message on the screen.
  • The printer may produce unusual noises or show other signs of hardware failure.

Step-by-Step Troubleshooting Guide

Step 1: Turn Off and Restart the Printer

  1. Power Down the Printer:
    • Turn off your Epson printer and unplug it from the power source. Leave it off for about 5-10 minutes.
  2. Restart the Printer:
    • Plug the printer back in and turn it on. Sometimes, a simple restart can clear temporary errors.

Step 2: Check for Paper Jams and Obstructions

  1. Inspect for Paper Jams:
    • Open the printer’s access panels and check for any paper jams or small pieces of paper that might be stuck inside.
    • Remove any obstructions carefully to avoid damaging the printer.
  2. Clear Obstructions:
    • Ensure there are no foreign objects inside the printer that could be causing the error.

Step 3: Check Ink Cartridges

  1. Open the Printer Cover:
    • Open the cover to access the ink cartridges. Follow your printer’s user manual for instructions.
  2. Inspect the Ink Cartridges:
    • Ensure that all cartridges are properly seated in their slots.
    • Check for any signs of damage or leaks.
    • If you recently replaced a cartridge, make sure it is the correct type for your printer.
  3. Reinstall the Ink Cartridges:
    • Remove and then reinsert each ink cartridge to ensure they are properly seated.
    • Make sure the cartridges click into place securely.

Step 4: Clean the Printhead

  1. Access Maintenance Mode:
    • On your printer’s control panel, navigate to the maintenance or setup menu.
    • Look for an option labeled ‘Printhead Cleaning’ or similar.
  2. Run Printhead Cleaning:
    • Follow the on-screen instructions to initiate the printhead cleaning process. This can help resolve issues related to ink flow.
  3. Perform a Test Print:
    • After cleaning, perform a test print to see if the issue is resolved.

Step 5: Reset the Printer

  1. Reset Procedure:
    • Turn off the printer and unplug it from the power source.
    • Press and hold the power button for 30 seconds to discharge any residual electricity.
    • Plug the printer back in and turn it on.

Step 6: Update Printer Firmware and Drivers

  1. Visit Epson’s Support Website:
    • Go to the official Epson support website and find the support page for your specific printer model.
  2. Download Firmware and Driver Updates:
    • Check for the latest firmware and driver updates available for your printer.
    • Download and install these updates following the provided instructions.
  3. Restart the Printer and Computer:
    • After updating, restart both the printer and your computer to ensure the changes take effect.

Step 7: Perform a Power Drain

  1. Turn Off the Printer:
    • Turn off the printer and unplug all cables (power cable, USB cable, etc.).
  2. Press and Hold the Power Button:
    • Press and hold the power button for 60 seconds. This helps to drain any residual power from the printer.
  3. Reconnect the Cables:
    • Reconnect all cables and turn the printer back on.

Step 8: Contact Epson Support

  1. Gather Information:
    • Have your printer model number, serial number, and details of the error code 0x97 ready.
    • Prepare a summary of the troubleshooting steps you have already taken.
  2. Visit the Epson Support Website:
    • Go to Epson Support USA or the appropriate Epson support site for your region.
  3. Contact Epson Support:
    • Use the available contact options (phone, chat, or email) to reach Epson support.
    • Explain the issue and the steps you’ve already taken to the support representative.

Additional Tips

  1. Regular Maintenance:
    • Regularly clean and maintain your printer to prevent issues. This includes running printhead cleaning cycles and keeping the printer free of dust and debris.
  2. Use Genuine Epson Supplies:
    • Always use genuine Epson ink cartridges to avoid compatibility issues that can cause error codes.
  3. Avoid Overloading Paper Tray:
    • Do not overload the paper tray, and ensure that the paper is properly aligned to prevent jams and feed issues.
  4. Keep Firmware and Drivers Updated:
    • Regularly check for and install firmware and driver updates to ensure your printer operates smoothly.

Conclusion

Fixing Epson Printer Error Code 0x97 involves a series of troubleshooting steps that address common hardware and software issues. By following the steps outlined in this guide—ranging from basic checks and resets to cleaning and updating firmware—you can resolve many instances of this error. If the problem persists, contacting Epson support for further assistance is the best course of action. Regular maintenance and using genuine supplies can also help prevent such issues from occurring in the future.

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