Resolving Canon Printer Offline Status on Window 10,11 | Complete Guide

Mills Stanley Updated by Mills Stanley

canon printer offline on windows

Dealing with a Canon printer that shows an offline status on your Windows 10 or 11 computer can be frustrating, especially when you urgently need to print documents. This guide provides a comprehensive walkthrough to troubleshoot and resolve Canon printer offline issues effectively.

Understanding the Canon Printer Offline Issue

When your Canon printer displays an offline status, it indicates that the computer is unable to communicate with the printer. This can happen due to various reasons, including connectivity issues, outdated drivers, configuration problems, or software conflicts. By following the steps below, you can systematically diagnose and fix the problem to get your Canon printer back online.

Step 1: Initial Checks and Preparations

Before diving into troubleshooting, ensure you have completed the following initial checks:

  1. Power and Connections:
    • Verify that your Canon printer is powered on and properly connected to a power source.
    • Check the connection between the printer and your computer:
      • USB Connection: Ensure the USB cable is securely plugged into both the printer and the computer.
      • Wireless Connection: Make sure your printer and computer are connected to the same Wi-Fi network.
  2. Printer Status:
    • Check the printer's control panel for any error messages or indicators that may suggest a hardware issue.
    • Print a test page directly from the printer to confirm its operational status.
  3. Network Stability:
    • Ensure your Wi-Fi network is stable and functioning properly. Consider restarting your router if necessary.
Step 2: Set the Canon Printer Online
  1. Access Devices and Printers:
    • Open the Control Panel on your Windows computer.
    • Navigate to "Devices and Printers".
  2. Check Printer Status:
    • Locate your Canon printer in the list of devices.
    • If it shows as offline, right-click on the printer icon and select "See what's printing".
  3. Set Printer Online:
    • In the print queue window, click on the "Printer" menu.
    • If "Use Printer Offline" is checked, click on it to disable this option. This action should set your printer back online.
Step 3: Restart Print Spooler Service
  1. Open Services:
    • Press Win + R on your keyboard to open the Run dialog box.
    • Type services.msc and hit Enter to open the Services window.
  2. Restart Print Spooler:
    • Scroll down the list of services to find "Print Spooler".
    • Right-click on "Print Spooler" and select "Restart". This action refreshes the printing services on your computer.
Step 4: Update Canon Printer Drivers
  1. Download Latest Drivers:
    • Visit the Canon official website or IJ.Start.Canon to find and download the latest drivers for your specific Canon printer model.
    • Ensure you download the drivers compatible with your version of Windows (10 or 11).
  2. Install Drivers:
    • Once downloaded, run the driver installation file.
    • Follow the on-screen instructions to install the drivers on your computer.
    • Restart your computer after the installation completes to apply the changes effectively.
Step 5: Verify Printer Port Settings
  1. Access Printer Properties:
    • Go back to "Devices and Printers" in the Control Panel.
    • Right-click on your Canon printer and select "Printer properties".
  2. Check Printer Port:
    • Click on the "Ports" tab in the Printer Properties window.
    • Ensure that the correct port (e.g., USB, WSD, or network port) is selected for your printer connection.
    • If needed, change the port settings and click "Apply" to save the changes.
Step 6: Disable SNMP Status
  1. Configure Printer Port:
    • In the Printer Properties window, go to the "Ports" tab and click on "Configure Port".
  2. Disable SNMP:
    • Uncheck the box next to "SNMP Status Enabled".
    • Click "OK" to confirm and apply the changes.
Step 7: Run Windows Troubleshooter
  1. Open Settings:
    • Press Win + I to open the Settings app on your Windows computer.
  2. Access Troubleshoot:
    • Go to "Update & Security" and select "Troubleshoot" from the left-hand menu.
  3. Run Printer Troubleshooter:
    • Scroll down to find and select "Printer" under "Find and fix other problems".
    • Click on "Run the troubleshooter" and follow the prompts to diagnose and resolve any detected issues.
Step 8: Check Firewall and Antivirus Settings
  1. Temporarily Disable Security Software:
    • Sometimes, firewall or antivirus settings can block printer communication.
    • Temporarily disable your firewall and antivirus software to see if it resolves the offline issue.
    • If disabling resolves the problem, add your Canon printer to the list of exceptions in your security software settings.
Step 9: Update Windows Operating System
  1. Check for Updates:
    • Open the Settings app (Win + I), go to "Update & Security", and select "Windows Update".
  2. Install Updates:
    • Click on "Check for updates" to see if there are any pending updates for your Windows 10 or 11 operating system.
    • Install any available updates and restart your computer if prompted.

Troubleshooting Canon Printer Offline Issue

Dealing with a Canon printer that shows an offline status on your computer can be frustrating, especially when you need to print urgently. Here’s a step-by-step troubleshooting guide to help you resolve the Canon printer offline issue effectively.

Step 1: Basic Checks
  1. Printer Power and Connection:
    • Ensure that your Canon printer is turned on and properly connected to a power source.
    • Check the connection between the printer and your computer:
      • For USB connection: Ensure the USB cable is securely plugged into both the printer and the computer.
      • For wireless connection: Make sure your printer and computer are connected to the same Wi-Fi network.
  2. Printer Status:
    • Check the printer’s control panel for any error messages or indicators of hardware issues.
    • Print a test page directly from the printer to confirm its operational status.
  3. Network Connection:
    • Ensure your Wi-Fi network is stable and functioning correctly. Restart your router if necessary.
Step 2: Set Canon Printer Online
  1. Access Devices and Printers:
    • Open the Control Panel on your computer.
    • Navigate to "Devices and Printers".
  2. Check Printer Status:
    • Locate your Canon printer in the list of devices.
    • If it shows as offline, right-click on the printer icon and select "See what’s printing".
  3. Set Printer Online:
    • In the print queue window, click on the "Printer" menu.
    • Ensure that "Use Printer Offline" is unchecked. This action should set your printer back online.
Step 3: Restart Print Spooler Service
  1. Open Services:
    • Press Win + R on your keyboard to open the Run dialog box.
    • Type services.msc and press Enter to open the Services window.
  2. Restart Print Spooler:
    • Scroll down the list of services to find "Print Spooler".
    • Right-click on "Print Spooler" and select "Restart". This action refreshes the printing services on your computer.
Step 4: Update Canon Printer Drivers
  1. Download Latest Drivers:
    • Visit the Canon official website or IJ.Start.Canon.
    • Download the latest drivers for your specific Canon printer model compatible with your version of Windows.
  2. Install Drivers:
    • Run the downloaded driver installation file.
    • Follow the on-screen instructions to install the drivers on your computer.
    • Restart your computer after the installation completes.
Step 5: Verify Printer Port Settings
  1. Access Printer Properties:
    • Go back to "Devices and Printers" in the Control Panel.
    • Right-click on your Canon printer and select "Printer properties".
  2. Check Printer Port:
    • Click on the "Ports" tab in the Printer Properties window.
    • Ensure the correct port (e.g., USB, WSD, or network port) is selected for your printer connection.
    • Modify port settings if necessary and click "Apply" to save changes.
Step 6: Disable SNMP Status
  1. Configure Printer Port:
    • In the Printer Properties window, go to the "Ports" tab and click on "Configure Port".
  2. Disable SNMP:
    • Uncheck the box next to "SNMP Status Enabled".
    • Click "OK" to confirm and apply the changes.
Step 7: Run Windows Troubleshooter
  1. Open Settings:
    • Press Win + I to open the Settings app on your Windows computer.
  2. Access Troubleshoot:
    • Go to "Update & Security" and select "Troubleshoot" from the left-hand menu.
  3. Run Printer Troubleshooter:
    • Scroll down to find and select "Printer" under "Find and fix other problems".
    • Click on "Run the troubleshooter" and follow the prompts to diagnose and fix any detected issues.
Step 8: Check Firewall and Antivirus Settings
  1. Temporarily Disable Security Software:
    • Disable your firewall and antivirus software temporarily to check if they are blocking printer communication.
    • If disabling resolves the issue, add your Canon printer as an exception in your security software settings.
Step 9: Update Windows Operating System
  1. Check for Updates:
    • Open the Settings app (Win + I), go to "Update & Security", and select "Windows Update".
  2. Install Updates:
    • Click on "Check for updates" to see if there are any pending updates for your Windows operating system.
    • Install any available updates and restart your computer if prompted.

Conclusion

By following these comprehensive steps, you should be able to troubleshoot and resolve Canon printer offline issues on your Windows 10 or 11 computer effectively. Each step addresses common causes of printer offline status and provides clear instructions to restore your Canon printer to online status. If the problem persists despite these efforts, consider contacting Canon support for further assistance tailored to your specific printer model and setup. Enjoy uninterrupted printing with your Canon printer once again!

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