How to Resolve Canon Printer Error 5011 Problem [FIXED]

Mills Stanley Updated by Mills Stanley

Canon Printer Error 5011

Canon printers are popular for their reliability and high-quality printing capabilities, but like any electronic device, they can encounter issues. One common problem that users might face is Canon Printer Error 5011. This error is generally related to the scanner unit or an internal hardware problem within the printer. In this guide, we will explore the potential causes of Error 5011 and provide detailed steps to troubleshoot and resolve the issue.

Understanding Canon Printer Error 5011

Error 5011 on Canon printers is typically associated with the scanner unit or an internal mechanical problem. When this error occurs, it usually halts all printer functions, preventing scanning, copying, or printing operations. The error message may be displayed on the printer’s screen or the connected computer, indicating that something within the printer needs attention.

Common Causes of Canon Printer Error 5011

  1. Stuck Scanner Unit:
    • The most common cause of Error 5011 is a stuck scanner unit. This can happen due to a paper jam, foreign objects inside the printer, or a mechanical malfunction that prevents the scanner from moving.
  2. Malfunctioning Scanner Sensor:
    • The scanner sensor detects the position and movement of the scanner. If the sensor is faulty or obstructed, it may trigger Error 5011 by falsely detecting an issue.
  3. Internal Hardware Failure:
    • Sometimes, Error 5011 can be caused by an internal hardware failure, such as a broken gear, a malfunctioning motor, or an issue with the printer’s control board.
  4. Paper Jam:
    • A paper jam inside the printer, especially near the scanner unit, can cause the scanner to stop functioning properly, leading to Error 5011.
  5. Firmware Glitch:
    • Occasionally, a glitch in the printer’s firmware can cause Error 5011. This can happen due to an outdated firmware version or a corrupted firmware file.
  6. Physical Damage to the Printer:
    • Any physical damage to the printer, such as a drop or a hit, could misalign or damage internal components, leading to Error 5011.

How to Fix Canon Printer Error 5011

If you encounter Error 5011 on your Canon printer, there are several troubleshooting steps you can take to resolve the issue. Here’s a step-by-step guide:

1. Power Cycle the Printer

A simple power cycle can sometimes clear Error 5011 by resetting the printer’s internal components.

  1. Turn off the printer using the power button.
  2. Unplug the printer from the power outlet and wait for about 2-3 minutes.
  3. Plug the printer back in and turn it on.

Once the printer restarts, check if the error message has disappeared.

2. Check for Obstructions in the Scanner Unit

Since Error 5011 is often related to the scanner unit being stuck, it’s important to check for any obstructions.

  1. Turn off the printer and unplug it from the power source.
  2. Lift the scanner lid to access the scanner glass and the scanner unit.
  3. Inspect the scanner area for any obstructions, such as paper jams, dust, or foreign objects that could be blocking the movement of the scanner.
  4. Carefully remove any debris or obstructions you find using a soft cloth or tweezers.

After clearing the scanner area, plug the printer back in, turn it on, and try scanning or printing again to see if the error is resolved.

3. Reset the Printer

Resetting the printer to its default settings can sometimes resolve Error 5011 by clearing any internal errors.

  1. Turn off the printer and unplug it from the power source.
  2. Press and hold the Resume button (or Stop/Reset button, depending on your model) while turning the printer back on.
  3. Continue holding the button until the power light flashes, then release it.
  4. Wait for the printer to reset and restart.

After the reset, check if Error 5011 has been cleared.

4. Inspect and Clean the Scanner Glass

Dirt or debris on the scanner glass can interfere with the scanner’s operation, leading to Error 5011.

  1. Turn off the printer and unplug it from the power source.
  2. Lift the scanner lid to access the scanner glass.
  3. Clean the scanner glass with a soft, lint-free cloth dampened with water or a mild glass cleaner. Be sure to remove any smudges, fingerprints, or dust.
  4. Dry the glass thoroughly before closing the scanner lid.

Once the glass is clean, plug the printer back in, turn it on, and test the scanner function to see if the error is resolved.

5. Check the Scanner Sensor

If the scanner sensor is malfunctioning, it may cause Error 5011. While checking the sensor requires technical expertise, you can try the following steps:

  1. Turn off the printer and unplug it from the power source.
  2. Carefully open the printer’s cover to access the internal components. Refer to your printer's manual for guidance.
  3. Locate the scanner sensor and inspect it for any signs of damage or obstruction.
  4. Gently clean the sensor with a soft cloth if it appears dirty.

If you are unsure how to locate or inspect the scanner sensor, it may be best to consult Canon support or a professional technician.

6. Update the Printer Firmware

Outdated firmware can sometimes cause errors like Error 5011. Updating the firmware can help resolve such issues.

  1. Visit Canon’s official website and navigate to the support section.
  2. Search for your printer model and download the latest firmware update.
  3. Follow the instructions to install the firmware on your printer.

After updating the firmware, restart the printer and see if the error persists.

7. Perform a Hard Reset

A hard reset can clear any lingering errors in the printer’s system.

  1. Turn off the printer and unplug it from the power source.
  2. Press and hold the Power button for about 30 seconds.
  3. Release the button and plug the printer back in.
  4. Turn the printer back on and check if the error is cleared.
8. Contact Canon Support

If you’ve tried all the above steps and Error 5011 still appears, it could indicate a more serious hardware issue. In such cases, it’s advisable to contact Canon’s customer support or take the printer to an authorized service center. Professional technicians can diagnose and repair more complex issues, especially if the printer is still under warranty.

Conclusion

Canon Printer Error 5011 can be frustrating, but it is often related to obstructions in the scanner unit, malfunctioning sensors, or internal hardware problems. By following the troubleshooting steps outlined in this guide—power cycling the printer, checking for obstructions, resetting the printer, cleaning the scanner glass, and updating the firmware—you can often resolve the error on your own. However, if the problem persists, seeking professional assistance from Canon’s support team is recommended. Proper maintenance and timely intervention can keep your Canon printer running smoothly and help avoid future errors.

How did we do?

[Easy Methods] Fix Canon Printer Error 5b00 Issue

Why Won’t My Canon Printer Connect to Wi-Fi? Top Fixes

Contact